Frequently Asked Questions
You can reach us at info@cinono.com or by phone at +44 7537 180224.
Customer Service Hours: Monday–Friday, 09:00–18:00 (GMT).
We ship exclusively within the United Kingdom.
Shipping is completely free on all UK orders.
Estimated delivery:
- Order cutoff: 5:00 PM (London Time)
- Handling: 1–2 business days
- Transit: 4–7 business days
- Total delivery: 5–9 business days
More details: Shipping Policy
All payments are encrypted with SSL security and fully protected.
We accept Visa, MasterCard, AMEX, PayPal, Apple Pay, Google Pay & Shop Pay.
Full details: Payment Policy
Please check your tracking first. If it's delayed by more than 3 days, contact our support.
You can request a refund within 30 days of receiving your order.